Subject: No response/ unacceptable delay chats on GE
From: Deeksha Dadu <[email-masked]>
To: Nitin Kumar <[email-masked]>, Chaudhary Amar <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Binod Joshi <[email-masked]>, Bidyut Kumar <[email-masked]>, Harish Chauhan <[email-masked]>, Devendra Madan <[email-masked]>, krishna <[email-masked]>, Rahul Singh <[email-masked]>
Cc: akhil <[email-masked]>, neyaz <[email-masked]>, admin <[email-masked]>
Date: Thu, 22 May 2014 16:55:01 +0530 (IST)

hi all,

lot of chats are coming to notice from GE where you leave the customer without any reply and he eventually ends the chats. this is not acceptable at all. there is as good as abandoning a chat. you must revert to the customer within 25 seconds. i check everyone's engage time, number of chats taken everyday and there is no reason why this should happen. please take care of this and make sure that i never notice this again.

Ashish will be checking chats from other processes like parables, HFL etc. as well. please make sure that I do not see any such chat again. 

Regards,
Deeksha