Subject: Lockbourne Updates - IMP
From: Subir Chakma <[email-masked]>
To: Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <surya
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Wed, 21 May 2014 20:30:35 +0530 (IST)

Hello All 

We have new procedure in placed for Lockbourne misdeliveries. From now on, we will NOT be taking any responsibilities, therefore, will NOT generate any new AE case, nor Keep the LP ticket pending. 

We will inform the Cx the below standard response, and close the case therein. No further follow-ups will be made. 

It appears that you have got your shipment delivered to an incorrect address. The address you mentioned appears to be of our old warehouse which was closed in August 2012 and all our customers were informed of it several times by email. 

That building is now occupied by several other companies, and is also far from where we are. 

You can contact your seller to arrange the delivery courier to retrieve the shipment from there and have it re-directed 

We would have really loved to help you here on this, but there is nothing we can do about it. 

Below email will be sent to ALL existing Lockbourne cases, thereafter, closing all the AE/LP ticketse. No further follow-up will be done with Hub on this misdeliveries. 

This email relates to the incident of your shipment with tracking number XXXXXXXXX. As you are aware that you had arranged for a shipment to be delivered to an incorrect address (Borderlinx warehouse that was closed almost two years back). 

The old warehouse is now occupied by several other companies, and is considerable distance away from our current location. We've made all efforts to locate your shipments, and as of now we have not been able to locate it. 

We feel sorry for your situation, however there is nothing that we can do about it. 

Please be sure to only use your updated Borderlinx address next time you shop. 

We will now treat this case as closed. 

Should you need any further assistance, please feel free to contact us. 

Both the responses added to LP CR. 1st one in Chat, 2nd one in Email. 

Any doubts, please let me know. 

Regards 
Subir