Subject: Re: Blx Feedback
From: Alok Kumar <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>, Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Tue, 20 May 2014 23:07:36 +0530 (IST)

Hi Sir,

Thank you for feedback. I have understood and will try not to repeat these sort of mistakes again.

Thank You
Alok Kumar
----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Anshul Pannu" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]>
Sent: Tuesday, May 20, 2014 5:23:49 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Blx Feedback

Hello 

2nd audits for Operator Exist Surveys. Still some errors, pls see highlighted tickets in RED. All surveys must be correctedly submitted. 

Those who made the errors below, pls acknowledge this email and that you understood and will avoid such errors in future. 

I will request client the following categories to be added- 

- Account related queries 

- Shipment transfer 

	Agent 	No. of Tickets 	Issue ticket 	Remarks 
	Ibrahim 	3 	Nil 	

	Ratnam 	12 	Nil 	

	Anas 	11 	LTK1221601211707X 	Category selected 'Other'. Issue is RTO, and shud be Local Delivery Issue. 

	LTK1221601118879X 	Category selected 'Other'. Cx sent pck to LCK, therefore shud be Local Delivery Issue. 

	LTK1221601211938X 	No survey submitted 
	Vivian 	14 	Nil 	

	Amandeep 	2 	Nil 	

	Alok 	14 	LTK1221601210849X 	Category selected 'Other'. Cx left the chat without saying anything. We have special category for it- Customer Abandoned Chat. 
	Kaeiara 	12 	LTK1221601210337X 	No survey submitted 

	LTK1221601117391X 	Category selected 'Insurance process;Other'. If there is main category for the chat, do not select 'Others'. Always select main category. 
	Gelna 	3 	Nil 	

	Sumit 	23 	LTK1221601210728X 	Category selected 'Other'. Cx ws looking for missing shipment, which he actually shipped thru previous order. So, appropriate category would be 'Misdelivery'. 

	LTK1221601211111X 	Category selected 'Other'. Whereas the Cx is looking for delivered shipment to Hub. Therefore, correct category is 'Inbound shipment Status' 

Regards 
Subir 

-- 

Thank You 
Alok Kumar