Subject: Client Feedback - Kaeiara
From: Subir Chakma <[email-masked]>
To: "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Date: Thu, 15 May 2014 19:01:45 +0530 (IST)

Hello Kaeiara 

I need an explanation here as why you did not follow procedure. Why you did not search the shipment using 'Shipment reference'. 

It is clearly leading to the wrong account, who already shipped it Dated 7th may. 

Your failure to follow procedure delayed the case unnecessarily, and perhaps we could even have stopped the shipment from delivery on 12th May. 

Pls revert. 

--------------- 

Hello, 

LTK1221601196878X- 
Tracking ID : 40655510000370 

Shipment was supposed to be updated into 0786-8945, but it was updated to 0749-9860 on May, 7 th . The agent escalated the case to the hub on May, 12 th , which means that he never checked the system. 

Please remind the agents that they cannot escalate any case without checking all details. This only delays the cases. 

We will deal with this case from L3 in order to retrieve the shipment. 

Regards, 
Julia&Ljubica 

Hello, 

LTK1221601196878X- 
Tracking ID : 40655510000370 

Shipment was supposed to be updated into 0786-8945, but it was updated to 0749-9860 on May, 7 th . The agent escalated the case to the hub on May, 12 th , which means that he never checked the system. 

Please remind the agents that they cannot escalate any case without checking all details. This only delays the cases. 

We will deal with this case from L3 in order to retrieve the shipment. 

Regards, 
Julia&Ljubica