Subject: Re: ACD timeout
From: Romesh Singh <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: admin <[email-masked]>
Date: Fri, 9 May 2014 23:56:06 +0530 (IST)

Hello Maam

Yes, we got some connection issue that day, and chats got disconnect in the middle and transferred to UK agents automatically. I did ask them to transfer back once the issue get fixed. My apologies for any inconvenience this has caused.

Thanks and regards
Romesh

----- Original Message -----
From: "Deeksha Dadu" <[email-masked]>
To: "romesh" <[email-masked]>
Cc: "akhil" <[email-masked]>, "admin" <[email-masked]>
Sent: Thursday, May 8, 2014 3:10:45 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: ACD timeout

Romesh,

you had two ACD timeouts last night. what happened? were there any chats that you ended up missing?

regards,
deeksha