Subject: Blx_feedback!
From: "Surya p. Tiwari" <[email-masked]>
To: Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar <[email-masked]>, Vivian Guo <[email-masked]>, Kabir Uddin <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, "Md. Has
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 30 Apr 2014 22:01:08 +0530 (IST)

LTK1221601142110X : Sumit >> Customer's feedback "I am sorry you don't provide services in Romania yet." Its a C-SAT. You advised customer that he will get an email once we start our service to Romania. You were suppose to advise that "once we start our services to your country, The drop down list on registeration page will show your country name". You can't be sure that we will send email to customer's. 

LTK1221601139671X : Gelna >> Customer's feedback "Things that other companies can and DO ship internationally... Borderlinx should be able to ship those as well, right? (talking about things from http://blackphoenixalchemylab.com/ )". Since the shipment was marked PG, We cannot do much but still you checked with the warehouse. That's good. Well handled ticket. 

LTK1221601139351X : Ibrahim >> TWO positive feedback from customer "Very good..nice chatting to you." and one more via email "Dear Ibrahim Thank you very much.. You and entire borderlinx team are awesome.... I am loving your service. Please continue the same way. Regards Hars Kumar". 

LTK1221601137754X : Ratnam >> Customer's feedback "+++++++++", Its a C_SAT chat for value amendment. The best thing about this chat was although the values are not estimated, you asked for the confirmation email with the URL to amend the values. Its possible that warehouse can make mistakes sometimes. So agent must need to be lenient towards customer. Well handled chat. 

LTK1221601132719X : Ibrahim >> Customer's comment "The warehouse should open 24/7". It was a very simple chat of an outbound shipment does not showing dispatched because we take one working day to dispatched once the customer has done the payment. 

LTK1221601132605X : Ibrahim >> Customer's comment "very expensive sending items from UK to Singapore". The comment has nothing to do with the chat. Actually customer was just asking if we can delay the delivey of his order because he will be away from his place. Correctly advised by agent that customer can contact DHL to re-schedule the delivery date. 

LTK1221601127292X : Gurpreet >> Delivery attempted on weekends, Correctly advised customer that the courier will re-attempt a delivery on next working day. Nothing needs to be done by customer. Got a C_SAT. 

LTK1221601120992X : Sanjeev >> C-Sat Chat. Customer asked a few questions, Answered perfectly. Well handled chat. 

LTK1221601123209X : Kaeiara >> Value amendment chat, Asked for the link and order confirmation email. And repack requested handled well. Got a C-SAT. 

LTK1221601129382X : Ratnam >> Shipment released but waybill was not generated because of weekends in between. Correctly advised that it would be shipped out by next working day as we take one day for outbound paperwork's. Got a C-SAT. 

LTK1221601139086X : Vivian >> Basic queries regarding shipments consolidation. Took it correctly and advise accordingly leads to a C-SAT. 

Regards , 
Surya