Subject: Response time on Inbox
From: Deeksha Dadu <[email-masked]>
To: pawan <[email-masked]>, abhay <[email-masked]>, Binod Joshi <[email-masked]>, Bidyut Kumar <[email-masked]>, [email-masked], Harish Chauhan <[email-masked]>, "Santosh S. Bhadauria" <[email-masked]>, Chaudhary Amar <[email-masked]>, Devendra Madan <[email-masked]>
Cc: admin <[email-masked]>, Subir Bikas Chakma <[email-masked]>, akhil <[email-masked]>
Date: Mon, 28 Apr 2014 12:56:59 +0530 (IST)

Hi all,

Lot of chats have come to my attention wherein the response time is really long. In some it is 5 or 8 minutes and in some no response at all!
Last reminder- the response time must stay within 30-35 seconds under any circumstances. if it is taking you time to check the account, get back to the customer with in this time frame, letting him know that it is taking you time to check the history or the account or whatever is the case. I must not see the automated responses like 'i will be right there with you'. you should also not give this robotic response. I need you to tell the customer why it is taking you time- a sensible human response. 

Please note that delayed responses will also not be acceptable and will be treated as the error that invites strict action. 

Hope i will see improvement in this regard too.

thanks

Regards,
Deeksha