Subject: unacceptable note to the client
From: Deeksha Dadu <[email-masked]>
To: Chaudhary Amar <[email-masked]>
Cc: admin <[email-masked]>
Date: Fri, 25 Apr 2014 16:49:22 +0530 (IST)

Amar,

what is this? instead of acknowledging and apologizing to the client for your mistake, you had a check to tell him 'jut forgot to...'. You must never make your mistake sound trivial and insignificant.be very careful of the words you choose when you write to the client. pleas make sure that i never see such comments again. 

LTK12182040647176X : I escalated this according to new crediting rule which said to escalate if request made after 60 days. I have given the same canned in the chat too, just forgot to mention over 60 days in note.