Subject: Unacceptable notes to the client-important
From: Deeksha Dadu <[email-masked]>
To: abhay <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 22 Apr 2014 14:00:50 +0530 (IST)

Abhay,

In one of your escalation to the client you wrote 'ruined by C-Sat' (i think you meat to write my instead of by)
what is this? You are not supposed write such comments in your escalation or for that matter even on the blog, to the client. it is absolutely unacceptable. please take this as a very serious warning. Escalation notes are only and only for providing info to the client and not for your personal comments. This must not happen again. 

Regards,
Deeksha 

Operator Survey
Website	InboxDollars	05:53:27 04/22/2014
Was this escalated to the Resolution Center?	Yes	05:53:27 04/22/2014
Escalation Reason	Payments - General	05:53:27 04/22/2014
Topic	Payments	05:53:27 04/22/2014
Payments (Checks)	General Check payment questions	05:53:27 04/22/2014
Comments	INQUIRING ABOUT VISA CARD RELOAD: Member ID: 15772508, IBD. The member wanted to know whether we will put more payments on this card if I select the same payment method or will I receive another card. Please provide relevant information. Was from Safari, couldn't see responses, ruined by C-Sat. Thank you.	05:53:27 04/22/2014