Subject: Re: Borderlinx Feedback
From: Gurpreet Kaur <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 19 Apr 2014 07:14:28 +0530 (IST)

LTK1221601079596X: Most of the times we are unable to open the links due to which we have to escalte the issue to the warehouse to get an item check , after being left with no option. 

Till the time we do not have an access to the website we can not read the ingredients and also can not advise the customer for the same. 

I apologize for the same if I was at a fault for this. 

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Friday, April 18, 2014 7:08:45 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx Feedback

Hello 

LTK1221601079596X - Gurpreet: Item check escalation to Hub. URL ws copied with a dot (.) due to which it resulted as invalid link. You shud be careful with this thing to avoid delay. 

Additionally, it is waterbased cream. Our policy do not prohibited any such waterbased cream. Check ingredients. Therefore, unnecessary escalation to Hub. 

2nd escalation also has invalid link. 

3rd escalation also resulted invalid link. 

4th escalation again Invalid link. Also, item was ointment. There shud not be any doubt on this item. Therefore, unnecessary escalation to Hub. 

LTK1221601080126X - Vivian: Shoe polish will always be PG being flammable. Therefore, unnecessary escalation to Hub. 

2nd escalation: Same shoe polish cream. Such petroleum products are flammable. Therefore, unnecessary escalation to Hub. 

LTK1221601080247X - Vivian: pain or gel can not be shipped per current policies. Therefore, unnecessary escalation to Hub. 

LTK1221601080733X - Anas : Per recent update dietary supplements are PG. Therefore, unnecessary escalation to Hub. 

Regards 
Subir