Subject: Re: Blx_feedback
From: Subir Chakma <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar
Date: Fri, 18 Apr 2014 23:54:05 +0530 (IST)

Hello 

Gurpreet/Ankit - Everyday I see same careless errors majority of them on your tickets. Pls explain what are you doing to avoid such errors. 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
Sent: Friday, April 18, 2014 10:00:23 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx_feedback 

Hi Team, 

From now onwards NO one can get their goods transferred to any other account unless we get an email from the registered email address of the goods owner. Everyone please make sure you follow this. 

LTK1221601073021X : Gelna >>  Didn't checked the history, Case was already being handled under LTK122160993871X. This was not expected from you. If we ignore your mistake, It was the perfect way we should hanlde such cases.  By the way DDU is Delivered Duty Unpaid not direct duty unpaid. 

LTK122160988899X : Ratnam >> This case is pending since 12th, Please follow up with Neil possibly we get some outcome/update and keep customer posted on any case. 

Sumit & Ankit >> For the above case customer contacted you on 15th, why didn't you followed up on the original ticket? 

LTK1221601055158X : Ankit >> Why was this ticket pending, if the case was handled under LTK1221601038744X ? 

LTK1221601085089X : Vivian >> Why this customer transferred the goods from someone else account to his own account ? Did you crossed check who is contacting us? Any security questions. NO, you simply send a request for item transfer from one suite to another. 

LTK1221601080158X : Gurpreet >> Customer contacted us for value amendment and for itme description change, You simply amended the values and resolved the ticket, Why ? Who will answer the other questions ? 

LTK1221601069988X : Gurpreet >> Firstly, You must need to ask all the required to details to locate the shipemnts delivered, NOT only the tracking number. Lucky customer sent an attachment with all details, Otherwise this issue could have been delayed. Whenever you are escalating, Please make a note on the ticket. 

Escalated correctly with wrong tracking and courier name, You were suppose to check the delivery details before escalation. 

LTK1221601065717X : Ankit >> Customer contacted us for Item check, you checked with hub and informed then why was it pending now? 

LTK1221601043959X  : Ankit >> Be careful while copy paste, See this email sent dated April 13, 2014 9:46 PM >> " Please be advised that your shipment has been labeled as prohibited since it contains [ITEM NAME] , which is [REASON] and hence we are not able to ship it " 

LTK1221601077553X : Sumit >> AE incorrectly escalated to USA, Later realized it. 

LTK1221601082969X : Gelna >> Shipment content check, Escalated but no notes on ticket. 

Regards , 
Surya