Subject: Inbox
From: Deeksha Dadu <[email-masked]>
To: Harish Chauhan <[email-masked]>, Chaudhary Amar <[email-masked]>, pawan <[email-masked]>, [email-masked]
Cc: Subir Bikas Chakma <[email-masked]>, akhil <[email-masked]>, admin <[email-masked]>
Date: Wed, 16 Apr 2014 14:31:47 +0530 (IST)

yesterday between 6 to 7am not even 2 agents were logged in the whole time. why? 

until 7am in the morning, I should have complete3 agents logged in at all times. the 3rd agent who login after 3:30am, after Binod leaves, should take his break before 3:30am. no break after that. i will be personally checking the reports everyday and if i notice this again, you all better have a very good explanation. 

also, in yesterday' reports i see 13 ACD time outs in night shift which means you guys have deliberately allowed the chats to be abandoned. i am investigating this further and those who are responsible for this take this as your last warning. next i notice this, there will be no more opportunity to explain yourself.

@Subir: please make sure that instructions above are followed.

thanks
regards,
deeksha