Subject: Blx_QA
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar <[email-masked]>, Vivian Guo <[email-masked]>, Kabir Uddin <[email-masked]>, Sanjeev Khu
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 12 Apr 2014 22:00:04 +0530 (IST)

Hi team, 

Since I haven't got any reply, I am assuming that you all don't have any doubts regarding the process. Here is some random ticket reviews please go through them. 

LTK1221601050506X : Kabir >> This case was already esclated to L3, Why this ticket is pending ?. Also, you can't say customer that the payment issue is for all customer. For the same case there are TWO pending tickets. You should have resolved this ticket adding a note. 

LTK1221601045096X : Gurpreet >> Whenver you send an email to DHL/Neil make sure to mention the waybill in subject line and also mark CC to Katerina. 

LTK1221601050455X : Ankit >> Why is it pending without any notes? 

LTK1221601049407X : Kabir >> Why its pending without any note? 

LTK1221601037634X : Ibrahim >> Cx say's "CS left chat" , Customer may not be right but looking at your chat it seems you were not trying to assist rather you preferred to end the chat. 

LTK122160995344X : Ibrahim >> Customer's feedback "the customer service( Ratnam - LTK122160995045X ) once told me thing and once other told me the opposite of the first they said". Here Ibrahim got a D-SAT because of Ratnam and little bit of his own mistake. This chat could have been better. 

LTK1221601009817X : Ratnam >> Customer was not satisfied overall however, the chat seems ok. No issues. 

LTK1221601008660X : Sumit >> D_SAT, Nothing much can be done since the customer left the chat. 

LTK1221601047190X : Alok >> Chat handled correctly, All options provided. 

LTK1221601042211X : Gelna >> Customer was confused between the item value and shipping cost, advised correctly. 

LTK1221601042573X : Gelna >> Assisted customer to update the delivery address correctly on the merchant website. Well advised. 

LTK1221601047017X : Kaeiara >> Shipment lying in unknown, correctly updated to customer's suite after verifying the details. 

Regards , 
Surya