Subject: Borderlinx_QA
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar <[email-masked]>, Vivian Guo <[email-masked]>, Kabir Uddin <[email-masked]>, Sanjeev Khu
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Thu, 10 Apr 2014 22:00:20 +0530 (IST)

Hello Team, 

Please review below feedback and do let me know in case of any confusions or doubts. 

LTK1221601025786X : Alok >> Saudi customer wanted to ship to UAE. Correctly advised that cx can ship only within the registered country and in order to get the shipment delivered in UAE customer must need a card issued in that country. Procedure followed. Well handled chat. 

LTK1221601026372X : Alok >> Shipment lying in unknown, correctly updated to customer's account. Values amended as well on cx request. 

LTK1221601039066X : Anas >> Customer wanted to amend the values as well as wanted to know if shipments can be repacked or not. Do you think you answered the later one? Don't you think it could have been answered in a better way? 

LTK1221601039386X : Anas >> Customer thought the shipping charges were too high. You should have explained why we charge that amount with break up cost and everything. Simply pressing ctrl+A won't help the customer. 

LTK1221601031032X : Ankit >> Customer saw some partner programme and wanted to cooperate with our marketing team. Advised correctly to email us at [email-masked] and it would be forwarded. 

LTK1221601032060X : Ankit >> Very basic question, what's next after ordering the goods from merchant. Explained well quickly. Good. 

LTK1221601036427X : Gelna>> Though this chat was good but still you forgot to advised the customer where he/she needs to make the payment. You should have provided the paypal email address. 

LTK1221601036905X : Ibrahim >> We can't say customer's to contact Citibank in case customer wanted to get registered under Citibank group. We have to ask the reason why cx want to be a CITI group member, If that a valid reason we can change or simply refuse. 

LTK1221601037256X : Ibrahim >> Cx unable to us CITI/UOB promos, Correctly advised that she is not eligible and to get registered under the same group, customer's must need to use the proper affiliation like while signing up. 

LTK1221601039110X : Raj >> Customer asked what is a VAT number, You didn't answered it clearly. Its A value added tax identification number is an identifier used in many countries to avail an exempt on taxes paid to the government of their country. Usually a VAT registered customer will get a VAT ID/Number issued from their country officials. They can contact the customs of their country to get the relaxation on tax. 

LTK1221601038737X : Raj >> If any customer say's he/she had paid the amount to [email-masked] Then also you can get it checked. Don't ask the customer to pay again. It is not an invalid ID, its just that sometimes we don't receive funds due to some issues. So please check with finance and then advise the customer accordingly. 

NOTE >> Correct email is [email-masked] 

LTK1221601037480X : Sanjeev >> Duty/tax issue, Explained well to customer with the proper calculations. That's what everyone should do whenever and wherever possible. 

LTK1221601038505X : Sanjeev >> Just be careful while copy/paste. 

Regards , 
Surya