Subject: Borderlinx_QA
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar <[email-masked]>, Vivian Guo <[email-masked]>, Kabir Uddin <[email-masked]>, Sanjeev Khu
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Mon, 7 Apr 2014 22:00:56 +0530 (IST)

Hi Team, 

Please see some random ticket reviews. 

LTK122160999611X : Alok >> New customer wanted to get a few question answered, answered all. Well handled chat. 

LTK1221601003590X : Anas >> Well caught! One of the transfer request was already sent on another ticket, Duplicate avoided in AE. Correctly escalated. 

LTK122160999869X : Alok >> Please do not say customer's that we cannot guarantee that PayPal will work on our website. Its not the case. We do accept this as payment method depending on the member's group. 

LTK1221601003984X : Anas >> This chat was not at all answering the customer's concern. I was wondering if you are aware that we charge on the basis on every half kilo's. Since both the parcel weight comes in same category of one kilo the charge would remain the same. 

LTK1221601004342X : Ankit >> No issues with the chat. Answered more than required. Still its ok. 

LTK1221601005060X : Ankit >> Customer was getting high charges because of the wrong dimensions entered in Inches. Resolved the confusion by stating the correct weight. 

LTK1221601003063X : Gelna >> Lots of queries and you did well by answer ed them all. 

LTK1221601000615X : Gelna >> Issue while updating the address on merchant website. Perfectly advised. 

LTK1221601003794X : Kabir >> Shipment was not delivered due to hub being closed on weekends, Advised correctly that they will re-attempt delivery on next woking day that is Monday. 

LTK122160997051X : Alok >> CITI customer saved card is ************5867 however, In your email to IT you wrote "Last four digit of card- 5897". please be careful. 

LTK1221601004619X : Kabir >> Nothing much. Just read the question properly answer it. IF you are not sure please ask anyone. Don't just answer anything. 

LTK122160994876X : Kaeiara >> Return procedure explained well to customer.No issues with the chat. Well handled. 

LTK122160985544X : Kaeiara >> Customer was not happy due to the delay in concierge order. Nothing much could have been done. Escalated correctly. 

Regards , 
Surya