Subject: Borderlinx_QA
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, Amandeep Jangra <[email-masked]>, Ibrahim Usmani <[email-masked]>, Anas Mohammad <[email-masked]>, Ratnam Sharma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Ankit Verma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Nitin Kumar <[email-masked]>, Vivian Guo <[email-masked]>, Kabir Uddin <[email-masked]>, Sanjeev Khu
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Fri, 4 Apr 2014 22:00:28 +0530 (IST)

Hi Team, 

Please see below some random ticket reviews. 

LTK122160990944X : Manmohan >> US customer wanted to ship something to UK, You advised correctly that you need an UK issued card and the owner should be from UK, Like customer's brother. 

LTK122160991249X : Manmohan >> Well handled chat. I am not sure from where you got the URL for promo code but indeed it was a perfect chat. Good job 

LTK122160986602X : Kaeiara >> PG check query, took the URL checked and advised correctly. Good one. 

LTK122160986713X : Kaeiara >> Cx wanted to ship some Harley Davidson products, informed correctly that they don't ship to freight forwarding companies. 

LTK122160993106X : Kabir >> Repack query, Advised correctly that we do not repack electronic items. Also, customer was getting payment error due to card being expired, No issues on chat. 

LTK122160992629X : Gurpreet >> Lots of simple questions, answered all. Good! 

LTK122160993308X : Gurpreet >> Customer query was quite clear, Still you got confused ? I'm not sure why. Please make sure to read the query properly 

LTK122160989494X : Raj >> If any customer inquire about Bordelrinx mobile application. Just inform them that we don't have as of now, Also, you may inform that our website has not been fully tested on mobile so please use desktop/laptops. 

LTK122160990680X : Alok >> The zip code was not working, Correctly advised to use the first five digits of the zip code. That helped customer to update the address. 

LTK122160990830X : Alok >> Customer was confused how to update the item type, advised correctly. Answered all questions. 

LTK122160993381X : Ratnam >> Customer wanted agent to calculate the cost. You took the details and provided the charges. No issues on chat. 

LTK122160994074X : Ratnam >> Cx wanted to have a promo code, Correctly informed that we don't have any running promotion at the moment and promos are being sent by marketing team. 

LTK122160991296X : Gelna >> Member wanted to sign-up under citi group however, he hasn't got a citi card. Suggesting to change the group was the good move. Well handled. 

LTK122160991987X : Gelan >> Cx got a few questions. Well answered. 

LTK122160989460X : Ibrahim >> Few simple queries, Answered smartly. 

LTK122160989244X : Ibrahim >> New customer, wasn't sure how our concierge system works. Explained in detail. 

Regards , 
Surya