Subject: Re: Borderlinx_QA
From: Sumit Gogia <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 2 Apr 2014 07:21:43 +0530 (IST)

Thanks for the feedback. it is typo error will take care in future. 

----- Original Message -----
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Sent: Monday, March 31, 2014 10:03:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx_QA

Hi Guys, 

Can we just make sure all tickets should be queued to specific queue, If you are replying on any return case that must be redirected to RETURN queue similarly claims, concierge. LTK122160734829X (Sumit), This was a claim case, Got delayed and now the Sanjay cannot file claim because it has exceeded the 30 days time frame. The best way is to mark the future skill to concerned queue. Anyone not aware about it let me know.. 

LTK122160976220X : Anas >> This is not at all a sensible chat. We can't talk this way. 

LTK122160957250X : Kabir >> You kept this ticket pending Internal. Why? I don't know. 

LTK122160973892X : Gelna >> All questions answered. No issues with the chat. 

LTK122160973950X : Gelna >> Cx card was expired, advised the same. Wrapped the chat in time. 

LTK122160968541X : Kaeiara >> Shipment lying in unknown updated to cx account. 

LTK122160968957X : Kaeiara >> PG query, Advised correctly that we can remove the PG item and ship the rest. Good. 

LTK122160975511X : Sumit >> As per chat "If you wish to deliver the shipment from US to Singapore. For first half kg you will approximately cost $13 and $5.30 for per additional half kg". Calculation is WRONG! I believe everyone should aware about the Singapore tariff, USD 13 and USD 3.30 

LTK122160975999X : Sumit >> Shipment released on Saturday, customer was inquiring about the AWB, Advised correctly that we do not operate on weekends. 

LTK122160975957X : Anas >> Item transfer case, Correctly escalated to hub. 

LTK122160973998X : Nitin >> Customer wanted to know the cost of shipping a Razer laptop from US to UK. Unlike everyone else instead of advising TCC, you took the details and calculated the charges for customer. Good Job! 

LTK122160975539X : Sanjeev >> Cx inquired about recently released shipment, advised well to wait as hub does not operate over weekends. 

LTK122160975977X : Sanjeev >> Well handled chat. Answered all queries. 

LTK122160976117X : Ankit >> Cx account suspended, Well handled chat. 

LTK122160976625X : Ankit >> 6-7 days for Express shipping, How come ?? 

LTK122160976835X : Ibrahim >> Cx came of with alot of easy questions, responded quickly. 

Regards, 
Surya Tiwari