Subject: Re: Blx chats abandoned
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>, surya <[email-masked]>, ibrahim <[email-masked]>, Ratnam Sharma <[email-masked]>
Date: Tue, 1 Apr 2014 17:47:17 +0530 (IST)

Ibrahim/Ratnam/Surya,

why do we not have a reply to this from any of you as yet? Borderlinx barely has any flow these days. there is no logic or excuse whatsoever for abandoned chats. Please note that this will not be tolerated. Even if you have spoken with Subir in person, i would need an explanation from each of you over email. 

please understand that now borderlinx should have zero abandonment rate. all of you need to be extremely careful about this.

Regards,
Deeksha 

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Sent: Tuesday, April 1, 2014 4:08:16 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Blx chats abandoned

Hello 

Why do I see these Abandoned chats, when I specifically told you to not let a single chat go abandoned. 

I need clarification from all the agents listed during the time when we got this abandonement. 

	Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
	Borderlinx 	8:00 PM 	2 	0:01:15 	Ibrahim,Ratnam,Sanjay,Surya 
	Borderlinx 	9:00 PM 	1 	0:04:06 	Ibrahim,Ratnam,Surya OR Alok,Gelna,Kaeiara,Nitin 
	Borderlinx 	11:00 PM 	1 	0:01:49 	Alok,Gelna,Kaeiara,Akhil 

Regards 
Subir