Subject: CSAT
From: Deeksha Dadu <[email-masked]>
To: Chaudhary Amar <[email-masked]>
Cc: admin <[email-masked]>, admin <[email-masked]>
Date: Mon, 31 Mar 2014 17:16:02 +0530 (IST)

Hi Amar,

Your CSAT score is THE lowest in the team. Amol has given me feedback that you also have major comprehension and language issues as well. Please speak with Amol and understand your problem in detail. 

in general you should make sure that you listen to the customer very carefully before your respond to ensure that your answers are not irrelevant. You must work on your english too. I would need your CSAT score to be at least 90%. Your current score is not at all acceptable. 

regards,
deeksha