Subject: Your Quality on Inbox
From: Deeksha Dadu <[email-masked]>
To: pawan <[email-masked]>
Cc: Amol Tyagi <[email-masked]>, admin <[email-masked]>
Date: Mon, 31 Mar 2014 17:12:36 +0530 (IST)

Hi Pawan,

Your CSAT score is amongst the lowest in the team. i also read some of your chats and it seems that you have major comprehension and language issues. please work on these. you must listen carefully to the customer before your respond to ensure that your answers are not irrelevant. you must work on your english too. i would need your CSAT score to be at least 90%. please work with Amol to bring this up. your current score is not at all acceptable. 

regards,
deeksha