Subject: Re: Borderlinx_QA
From: Sumit Gogia <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sun, 30 Mar 2014 07:24:37 +0530 (IST)

Thanks for the feedback, Will not repeat the mistakes. 

----- Original Message -----
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Friday, March 28, 2014 10:01:41 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx_QA

Hi Guys, 

Please see below some random tickets reviews. I am not sure why you all are still repeating the same mistakes, History check is just one of the basics. 

LTK122160955506X : Sanjeev >> Duplicate ticket raised to Finance, Be careful. Always make sure to check the entire history while handling the cases. Later realised by Amandeep and he closed the ticket. 

LTK122160955476X : Vivian >> Customer wanted to remove PG item NOT dispose. You should have clarified on this a bit more clearly. Chat was not up to the mark 

LTK122160956163X : Vivian >> Always make sure to advise customer's why their shipment was marked Prohibited.\ 

LTK122160962079X : Sumit >> Do not use one word answers on chat like "YES", "NO". 

LTK122160924038X : Kabir And Vivian >> Wrong redirection charges given to customer. Always make sure to add the admin fee along with the local shipping charge for the odd size parcels. 

LTK122160957286X : Manmohan >> Be careful while using shortcut keys, You got D-SAT because of that. Also, you sent email to IT on this LTK122160958022X instead of customer. 

LTK122160957256X ( Ibrahim ) and Ankit ( LTK122160956024X ) >> Duplicate ticket, It was already escalated by Raj on LTK122160948172X >> Raj Also didn't bother to check while following up on the case . I Believe you guys are still not going through the customer's history. This is not acceptable. 

LTK122160949661X : Kabir >> Duplicate ticket for LTK122160925947X 

LTK122160957503X : Sumit >> Wrong calculation for shipping cost. 

LTK122160955236X : Vivian >> Customer wanted to return the goods by Scheduling pick up. Informed correctly, Cooperated with customer while he/she was making payment through paypal. 

LTK122160955621X : Vivian >> Shipment recently delivered, Cx informed correctly that it would take one working day. 

LTK122160949100X : Sumit >> LE status, Well handled chat. Correctly escalated. 

LTK122160963446X : Ratnam >> Cx having issues while updating the address on merchant website, Assisted properly. 

LTK122160884730X : Gelna >> Perfect Chat! Explained well regarding a return of an odd size parcel. Just missed to ask the delivery address for escalation. Otherwise no issues. 

LTK122160957054X : Manmohan >> Handled well. Answered all questions. 

LTK122160959423X : Kaeiara >> Recently delivered shipment, advised accordingly. 

LTK122160961344X : Kaeiara >> Cx wanted to transfer some goods to friend's account. Procedure followed, Well handled chat. 

Regards, 
Surya Prakash Tiwari