Subject: Re: Borderlinx_QA
From: Sumit Gogia <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Mar 2014 07:21:44 +0530 (IST)

Thanks for the feedback, Will not repeat the mistakes. 

----- Original Message -----
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Saturday, March 29, 2014 10:00:22 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx_QA

Hi Team, 

As per new update shipments weighing more than 7 Kg's would be cheaper comparatively lower weight shipment for certain countries. We are yet to get a clear update on this however, An email has been sent out to customers. You may review the screenshot attached. Akhil/Subir will inform us as soon as we have the breakup cost and charges. 

See these two chats ► LTK122160965847X ( Kaeiara ) and Gelna ( LTK122160960373X )>> The breakup cost provided to customer was wrong as per current/NEW tariff. It has been changed for Saudi Arabia. I believe the NEW Tariff is USD 16 and thereafter USD 7.5 but we are yet to get any update from Katerina. Possibly the other countries are Mexico and Canada. 

Moving further, Could you guys please be careful while handling the cases regarding the Egypt duty issue. Always make sure to double check the charges calculated and request the payment via Paypal. ALL ticket MUST be transferred to L2 with an email to SUBIR/AKHIL. Then only we can release the goods on time. 

LTK122160911609X : Sumit >> Irrelevant email sent to cx, Customer was asking about the pending shipment. 

LTK122160768673X : Gurpreet >> Always make sure to populate the subject line with Waybill number when sending emails to Neil. 

LTK122160950832X : Ratnam >> Cx wanted to amend the values, You replied about item being disposed. Be careful while copy/paste. 

LTK122160949100X : Alok >> Please DO NOT use "Yap" in future on chat. 

LTK122160965315X : Raj >> Storage charge issue, Advised customer that its clearly mentioned on website. Just make sure to provide URL for more details. 

LTK122160965553X : Alok >> Cx wanted to dispose PG item, Escalated. 

LTK122160966960X : Anas >> Cx wanted to know if Skateboard can be shipped, Advised correctly and given TCC to get the estimate. 

LTK122160967214X : Anas >> Shipment about to deliver, Correctly advised to wait. But you forgot to inform customer that usually it takes a working day after delivery. 

LTK122160968001X : Ratnam >> The chat should have been wrapped in 2 minutes if you would have checked the customer's account and advised to update the card details as it was expired. 

LTK122160965240X : Raj >> How come you don't know that customer's can change their registered email. This is one of the basis thing. I believe you should have a Borderlinx account, please login and take a look. 

LTK122160967372X : Anas >> Well handled chat, Answered all queries. 

LTK122160967770X : Ibrahim >> Lebanese customer, Advised correctly to contact easyshop. 

LTK122160966459X : Kaeiara >> Customer wanted to return the goods to merchant. Return wasn't possible so correctly advised customer to arrange pick up. Well handled. 

LTK122160960261X : Gelna >> Payment issue, Assisted well advising cx can use the card issued from registered country. 

LTK122160967779X : Ratnam >> Cx was confused regarding taxes for Singapore, Advised correctly. 

Regards, 
Surya Tiwari