Subject: Fwd: Borderlinx Feedback Tickets- IMP
From: Deeksha Dadu <[email-masked]>
To: admin <[email-masked]>
Date: Mon, 24 Mar 2014 16:42:23 +0530 (IST)

----- Forwarded Message -----
From: "Subir Chakma" <[email-masked]>
To: "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Wednesday, March 19, 2014 10:07:16 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx Feedback Tickets- IMP

Hello 

Feedback on some tickets. I will be strictly monitoring the quality and will not accept careless mistakes. Pls pull your socks and ensure you marginalize such errors. 

LTK122160877075X - Gurpreet : - Value has been amended and issue resolved. Ticket ws however left Pendin cx 

LTK122160857733X - Gurpreet : Your email to Cx do not make sense. Cx obviously would sent the invoice for value amendment, and you just need to check if the same items is Pending in the account. 

Additionally, subject should always be Suite number (Ignored and instead put a different ticket number which does not make sen) 

The email sent ws to a wrong cx for another account. This is serious mix-up. 

LTK122160749356X - Alok: Did not check history before sending email on March 13th. Cx already confirmed that he stays in Kyrgyzstan and no longer staying in US registered country (LTK122160755809X). Unnecessary reminder sent on 13th and 16th, as history ws not checked (whcih ws mandatory) 

LTK122160852566X - Gurpeet : Ticket ws left Pending customer without a note (mandatory again). 

LTK122160768342X - Gurpeet : Its about value amendment. This are the emails wherein you need to apply logic to understand what they are trying to say. Not all customers will be able to write in proper English. Invoices are always for value amendment if they have pending shipments. 

Additionally, there was a duplicate ticket - LTK122160824891X wherein cx stated in the chat that he wanted to correct the item value. Just because you did not check the history (which is mandatory) we have an irrelevant email sent to Cx, and delay in resolution. 

LTK122160725761X - Vivian : Constant reminder sent although shipment updated on 6th March and released on 7th. You must check customer account always for latest update. 

Additionally, Cx ws never advised that we do NOT ship Certificates/Documents. This ws an error on part of Hub, and must have been brought to my attention.