Subject: Fwd: Blx Feedback tickets
From: Deeksha Dadu <[email-masked]>
To: admin <[email-masked]>
Date: Mon, 24 Mar 2014 16:40:52 +0530 (IST)

----- Forwarded Message -----
From: "Subir Chakma" <[email-masked]>
To: "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Sunday, March 23, 2014 10:06:10 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Blx Feedback tickets

Hello 

I reviewed some escalations to the Hub for PG items. Some unnecessary escalations has been sent, which means you are not clear about the PG policy we have. See some examples- 

We need to avoid unnecessary escalations to Hub. To do so, we need to understand and try to resolve issues that we can at our end. For PG items, please understand policy clearly. 

LTK122160917767X - Raj : Headset sent to Hub with a note "Pls check if battery is under allowed limits." How much watt hours do you think a headset would need, if we can ship a laptop? Make sense? 

LTK122160929226X - Kaeiara : Item is GPS map device. Why do you think such a normal everyday used item is PG to SG? 

LTK122160920572X - Raj : Its whole wheat flour. What makes you think its PG? Which part of PG policy makes you think so? 

LTK122160920572X - Raj : Peanut Butter Baking Chips. Which part of PG policy makes you think that chips are PG to ship? 

LTK122160922204X - Anas : Two battery pack, with watt hour of 4.7 each which is within the limit. What made you thnk its PG? 

LTK122160922320X - Ankit : External Battery Charger. Its a common electronic item and no reason for being PG. Just check watt hour is below 100 watt hours. 

LTK122160922320X - Ankit : USB Portable Charger. Watt hours is below 100. Therefore is OK to ship. 

LTK122160920121X - Kaeiara : Note is not clear. What is the other item Cx is expecting? Is it same or different item? Be specific pls. 

LTK122160917975X - Raj : What is the name of the 5th item? Do you expect Hub to get back to you asking for it? 

LTK122160930418X - Sumit : This is a PG item check. Why did you escalate under Shippment Content Check? Zero error margin pls. 

LTK122160741455X - Ankit : Your note is not proper. You can not directly asked them to update such description. It is not about the item description; it is about missing items. 

Regards 
Subir