Subject: Re: Steroids chats- quality issues
From: "Amar K. Chaudhary" <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>
Date: Sat, 15 Mar 2014 23:28:12 +0530 (IST)

Hi Ma'am, 

In the chat which was 2:09s the time between customer last response & chat termination was 40s. 
With chat that was 56s, the time between customer last response & chat termination was 20s. 
With chat that was 3:32s,the time between customer last response & chat termination was 1:49s 

My apologies for this mistakes however it becomes very difficult to maintain response time when you have 2 chats in INBOX & additional chats come in other processes. 
I will make sure response time is up to the mark irrespective of the chatting situation. 

Thanks & Regards. 
Amar 

----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "Chaudhary Amar" <[email-masked]> 
Cc: "akhil" <[email-masked]>, "admin" <[email-masked]> 
Sent: Saturday, March 15, 2014 12:07:38 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Steroids chats- quality issues 

Amar, 

why was there no response in these chats? do you not know how critical it is to maintain response time in chats? I need an immediate explanation. please take this as your last warning. i will not accept these careless lapses. 

Steroids: 
No offline clicks, abandoned. Online time almost 24 hrs. 
Found three chats of Amar with no response where chat duration was 56s, 3:32s and 2:09s.