Subject: Re: LTK122160740572X
From: Subir Chakma <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: admin <[email-masked]>
Date: Wed, 12 Mar 2014 17:36:14 +0530 (IST)

Hello maam 

Apologies for not responding to this email, but feedback has been well received and discussed with the concern agent. Any such feedback emails will be promptly acknowledged. 

Regards 
Subir 

----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "admin" <[email-masked]> 
Sent: Tuesday, March 11, 2014 7:17:33 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: LTK122160740572X 

@Subir: You received this email from Saurabh. why is it that I do not see any reply from you to him? Have I not said that all the feedback emails must be replied to with an explanation? please note that the managers are not exception to this. Borderlinx is your process so it is your job to make sure that you investigate the issues with the agents and reply to Saurabh, if they directly have not done so. 

----- Original Message ----- 
From: [email-masked] 
To: "Surya Prakash. Tiwari" <[email-masked]>, "Sumit Gogia" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "akhil" <[email-masked]> 
Sent: Saturday, March 8, 2014 7:42:18 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK122160740572X 

Dear All, 

On this ticket, why did Sumit send an email to the customer without completely resolving the customer's issue or even addressing his main concern. He just amended the item value. 

Please make sure all tickets are completely answered. 

Saurabh