Subject: Re: LTK122160740572X
From: Deeksha Dadu <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: Subir Chakma <[email-masked]>, akhil <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Sumit Gogia <[email-masked]>, admin <[email-masked]>
Date: Tue, 11 Mar 2014 19:21:38 +0530 (IST)

Hi Sumit,

Did you not see this email from Saurabh? If you recall, I have sent a reminder earlier as well to the whole borderlinx team, instructing that all the feedback emails need to be replied to with an explanation. Then how come you conveniently ignored the email below, especially when it came directly from Saurabh?

I would require an explanation for the following issue immediately please. Moving forward, please be ultra careful and make sure that each and every feedback email is replied to without fail. 

Regards,
Deeksha 

----- Original Message -----
From: [email-masked]
To: "Surya Prakash. Tiwari" <[email-masked]>, "Sumit Gogia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "akhil" <[email-masked]>
Sent: Saturday, March 8, 2014 7:42:18 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: LTK122160740572X

Dear All,

On this ticket, why did Sumit send an email to the customer without completely resolving the customer's issue or even addressing his main concern. He just amended the item value.

Please make sure all tickets are completely answered.

Saurabh