Subject: Re: LTK122160740572X
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 11 Mar 2014 19:17:33 +0530 (IST)

@Subir: You received this email from Saurabh. why is it that I do not see any reply from you to him? Have I not said that all the feedback emails must be replied to with an explanation? please note that the managers are not exception to this. Borderlinx is your process so it is your job to make sure that you investigate the issues with the agents and reply to Saurabh, if they directly have not done so.

----- Original Message -----
From: [email-masked]
To: "Surya Prakash. Tiwari" <[email-masked]>, "Sumit Gogia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "akhil" <[email-masked]>
Sent: Saturday, March 8, 2014 7:42:18 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: LTK122160740572X

Dear All,

On this ticket, why did Sumit send an email to the customer without completely resolving the customer's issue or even addressing his main concern. He just amended the item value.

Please make sure all tickets are completely answered.

Saurabh