Subject: Re: Steroids Offline Click & Abandoned Chats 1 Jan to 27 Jan
From: Akhil P Walia <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: admin <[email-masked]>
Date: Wed, 29 Jan 2014 04:05:03 +0530 (IST)

Hello Ma'am, 

As per the attached report, for the offline clicks on 2nd Jan-14, Rahul was already penalized last month. 

For Offline clicks on 21st Jan - Jitendra and Devendra already gave you their explanation when they forgot to login the process for 1hour 54minutes. They tell me they did inform Rama about it. 

From among the Abandoned chats, I feel all the following are due to carelessness of agent, though they will say system froze or another excuse, but I did not get any email from them. All are aware to take screenshot and inform the supervisor in shift for any technical difficulties encountered. 

	

5-Jan-14 	

10:00 AM 	

1 	

0:08:11 	

Devendra 	

Says his system froze, but did not inform supervisor or anyone. 

12-Jan-14 	

1:00 AM 	

1 	

0:01:11 	

Rahul Or Harish 	

Missed the chat due to carelessness, had no sound popup 

14-Jan-14 	

9:00 AM 	

1 	

0:10:43 	

Devendra 	

No explanation 

15-Jan-14 	

7:00 AM 	

1 	

0:02:57 	

Jitendra Or Devendra 	

Again no explanation 

25-Jan-14 	

3:00 AM 	

1 	

0:02:05 	

Suraj Or Rahul 	

Missed the chat as he was on Inbox chat and could not notice 

Regards, 
Akhil 

----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "akhil" <[email-masked]> 
Cc: "admin" <[email-masked]> 
Sent: Tuesday, January 28, 2014 7:03:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: Steroids Offline Click & Abandoned Chats 1 Jan to 27 Jan 

Hi Akhil, 

please review the attach report and please let me know how may of these according to you are agents genuinely responsible for. 

thanks 
regards, 
deeksha 

----- Forwarded Message ----- 
From: "Ashish Dabral" <[email-masked]> 
To: "Varun Kamal" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, January 28, 2014 6:48:52 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Steroids Offline Click & Abandoned Chats 1 Jan to 27 Jan 

Hi Sir 

Please find the attached Steroids Offline Clicks & Abandoned Chats 1 Jan to 27 Jan 

Regards 
Ashish Dabral