Subject: Re: Chat audit for Romesh 2-3 /12/2013
From: Deeksha Dadu <[email-masked]>
To: Saurav Mishra <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 3 Dec 2013 19:50:36 +0530 (IST)

I will check these but why are you doing it agent wise? as mentioned earlier, your audits should include at least 5-10 chats per agent  so that all the agents are covered everyday. All good and poor ratings must be audited and included as well. 

regards,
Deeksha 

----- Original Message -----
From: "Saurav Mishra" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Cc: "admin" <[email-masked]>
Sent: Tuesday, December 3, 2013 6:33:00 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Chat audit for Romesh 2-3 /12/2013

Dear Ma'am,

Please find the attached file for Romesh , I have covered all his chat from today and tomorrow.

Regards
Saurav