Subject: AR Tickets Released without Replying
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, Ibrahim Usmani <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, admin <[email-masked]>
Date: Mon, 2 Dec 2013 07:52:46 +0530 (IST)

Ibrahim/Hassan, 

See below 2 tickets, taken by you, but did nothing and released it as Pending Internal leading to delay in response to Cx. This is not the procedure we have in place. 

I need written explanation from both of you as why you are bypassing procedure. 
Saurabh Sir has been CC'ed to this email and I will discuss the case with him as well. 

Rgds Subir