Subject: Re: PKR Quality
From: Kachuirin Vashi <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: akhil <[email-masked]>, Saurav Mishra <[email-masked]>, admin <[email-masked]>
Date: Sun, 1 Dec 2013 02:21:27 +0530 (IST)

Hi Mam,
      Thanks for warning me, I will try my best to improve myself.

Thanks with regards
Kachuirin Vashi. 
----- Original Message -----
From: "Deeksha Dadu" <[email-masked]>
To: "Kachuirin Vashi" <[email-masked]>
Cc: "akhil" <[email-masked]>, "Saurav Mishra" <[email-masked]>, "admin" <[email-masked]>
Sent: Saturday, November 30, 2013 8:19:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: PKR Quality

Hi Vashi,

please see below your stats. Major issues here which you need to work on:

1. Your average chat length is higher than the majority of the team. while we expect an average chat length of of 8-9 minutes, yours is way above that. please work on that.

2. Your response is beyond acceptable limits. the response time should be between 15-25 seconds. please make sure that it is immediately controlled.

3. Your CSAT is amongst the lowest. the client expects a minimum CSAT of 85-90% consistently. below that we can not accept. please make sure that even if you are not able to resolve the customer's issue, you should be able to pacify him in a way that it does not result into poor rating. Please never ever give wrong information and follow PKR procedures carefully, some of the ways that will help you improve the score. 

Avg. Chat Length	Avg.Response Time	Login Time	Engage Time	Time Online	Yes	No	C-Sat
0:13:27	                 0:00:49	        8:45:40	         8:07:54	  8:14:20	3       1         75%                 	 	                                     

regards,
deeksha