Subject: Feedback- PKR Quality
From: Deeksha Dadu <[email-masked]>
To: romesh <[email-masked]>
Cc: akhil <[email-masked]>, Saurav Mishra <[email-masked]>, admin <[email-masked]>
Date: Sat, 30 Nov 2013 20:26:28 +0530 (IST)

Hi Romesh,

please see your PKR stats below:

some of the issues that concern me here:

1. why is your online time below 8 hours? you are entitled to 1 hours break. rest 8 hours you need to be online and are not allowed to go on away status. please explain why is that? also please make sure that your online time is never ever below 8 hours.

2. your response time is 33 seconds while the expectation is between 15-25 seconds. please work on that

3. Your CSAT for this day was good. please maintain that. the clients expects a minimum of 85-90% consistently. please never let that go below this. even if you are unable to resolve a customer's problem, please pacify and reassure him in a way that it does not result into poor rating. please follow PKR procedures stringently and avoid making errors, some of the things that will help you improve the score.

Avg. Chat Length	Avg.Response Time	Login Time	Engage Time	Time Online	Yes	No	C-Sat
0:08:30	                  0:00:33	         8:38:32	 5:10:23	 7:30:42	2	0	100%                    

regards,
deeksha