Subject: Your Quality issues
From: Deeksha Dadu <[email-masked]>
To: Rahul Kumar <[email-masked]>
Cc: admin <[email-masked]>, akhil <[email-masked]>, Saurav Mishra <[email-masked]>
Date: Sat, 30 Nov 2013 20:02:11 +0530 (IST)

Rahul,

please see below your stats on PKR. I would need an explanation to each of these:

1. why was your time online less than 8 hours? You are entitled to 1 hour break. under no circumstances can you go on away status apart from that 1 hour. Please consider this my last warning. if i notice that your time online is less than 8 hours, you better have a good explanation or stay prepared for some serious penalties

2. Your CSAT is the worst in the time. Client expects a minimum CSAT of 85-90% and you have been way below that. You need to meet the expectations else you will not be able to continue with PKR

3. you need to target a response time on 15-25 seconds. it can not exceed that

Avg.Response Time	Login Time	Engage Time	Time Online	Yes	No	C-Sat
0:00:32	                 8:54:19	8:04:50	          6:48:35	1	2	33%

Regards,
Deeksha