Subject: Escalations
From: Amol Tyagi <[email-masked]>
To: admin <[email-masked]>
Date: Fri, 29 Nov 2013 22:26:28 +0530 (IST)

Hi Sir,

Please find mentioned the list of issues which are escalated to second line of resolution.

Issues Escalated to Resolution center :     

•	Deleted accounts
•	Duplicate accounts
•	Offer/Task/Games Complaint/Error
•	Complaint from Cleaned Account Member (only if the response is not satisfied)
•	Complaint about Cash Search credits (only if the response is not satisfied)
•	Cash Offer Manual Credits (only if there is no clicks at back Office and if not satisfied with the response)
•	If Account Activation link/confirmation email does not work after trying several time and even alternate web browsers
•	Country Changes
•	Wrong manual credits
•	Asking for Cash Shopping credits more than $15
•	Asking credits for Cash Offer more than 5-7 offers at one time and totaling more than $30
•	Complaint about Referral not showing up (only if the response is not satisfied)

The following is a list of tickets that should be escalated to Accounting:
•	Check reissue requests over 30 days
•	Check reissue Stop Payment requests
•	Check resends
•	Check Image requests
•	W9 Inquiries
•	Check Return to us
•	Payment Request Removed/Payment Denied (after  given the appropriate response)
•	Visa Card Payment related
•	Fraudulent check (if indicate by their bank)

 Urgent Queue
      Threats (example:  BBB - Better Business Bureau)

•	Site Problem (like Offer link does not work or Open or security issues like Virus on surveys)
•	Paid email routing to Porn websites
•	Member looking for Manager/Supervisors

Regards

Amol