Subject: Escalation Rules For InboxDollars
From: M ramananda <[email-masked]>
To: admin <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 29 Nov 2013 20:13:38 +0530 (IST)

Hello Sir, 

The following is a list of tickets that should be escalated to the Resolution Center : 

· Deleted accounts 

· Duplicate accounts 

· Offer/Task/Games Complaint/Error 

Complaint from Cleaned Account Member (only if the response is not satisfied) 

Complaint about Cash Search credits (only if the response is not satisfied) 

Cash Offer Manual Credits (only if there is no clicks at back Office and if not satisfied with the response) 

If Account Activation link/confirmation email does not work after trying several time and even alternate web browers 

Country Changes 

Wrong manual credits 

Asking for Cash Shopping credits more than $15 

Asking credits for Cash Offer more than 5-7 offers at one time and totaling more than $30 

Complaint about Referral not showing up (only if the response is not satisfied) 

The following is a list of tickets that should be escalated to Accounting : 

· Check reissue requests over 30 days 

· Check reissue Stop Payment requests 

· Check resends 

· Check Image requests 

· W9 Inquiries 

C Check Return to us 

· Payment Request Removed/Payment Denied (after given the appropriate response) 

Visa Card Payment related 

Fraudulent check (if indicate by their bank) 

Urgent Queue 

Threats (example: BBB - Better Business Bureau) 
Member looking for Manager/Supervisors 
Site Problem (like Offer link does not work or Open or security issues like Virus on surveys) 
Paid email routing to Porn websites 

Tha nks & Reg ards, 
MRSingh