Subject: Savio LTK11153023593323X
From: Deeksha Dadu <[email-masked]>
To: Saurav Mishra <[email-masked]>
Cc: admin <[email-masked]>
Date: Wed, 27 Nov 2013 12:23:16 +0530 (IST)

Hi Saurav,

please see below the feedback we have received for you from the client. Can you please explain why this happened? I need not emphasize how critical it is for us at this juncture not to make errors on PKR. I understand you are new but please understand that it is not the client's problem. we can not justify this by saying that the person is new. 

For some time time to come, please make sure that if you need to take PKR chats, take them sitting next to Rama so that he can monitor in real time. if you have even the slightest doubt, please ask Rama. It is just a matter of time before you have a firm grasp on the process but you would need to allow yourself that time. Till then, please make sure that you never make mistake on chats. At this time, we can barely afford an agent making mistakes, let alone a manager. Hope you understand. 

regards,
deeksha  

A bit of feedback for this chat.
 
Some Scandinavian countries enter the DOB backwards and have an extra 4 digit code at the end so it’s possible to tell the DOB without having the player clarify further. Three security questions were answered and an extra one was also asked for no reason. Three is enough unless the player is asking for the secret question answer.
 
Also, he has advised the player that he will receive an email once a bonus is completed. This has never been the case so not sure where that information came from. Please can we make sure that if anyone is unsure of any aspect of a query that they do not make stuff up and to ask in the internal for advice.