Subject: Mishandled LTK122160148986X
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Cc: admin <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Wed, 27 Nov 2013 10:58:11 +0530 (IST)

Hello Ibrahim, 

No acknowledgement sent for the email. Why? 

Secondly, as you are aware email thread is turned off in Liveperson, your email to IT had no information except 'look below message'. This is sort of stupid. If you need to attach email thread, you need to manually copy paste it. Also, such fraud report must go to billing first (MEL), who will coordinate with IT to search for further linked accounts etc.. 

You must avoid this careless mistake. 

Reference number: LTK122160148986X Please use this ticket number in any correspondence with us. 

Dear Nebo, 

Welcome to Borderlinx. 

Please find below the mail from a card issuer in Poland reporting a fraud transaction. 

Best Regards, 

Ibrahim Usmani 

Borderlinx Support 

I MPORTANT INFORMATION ABOUT YOUR BORDERLINX UK SUITE ADDRESS - 
Our UK warehouse has now moved to a new address. Shipments sent to the old UK address will no longer be accepted. Please be sure to only use your new Suite address when shopping at UK retailers. Your new address is: 
XXX-XXXX Borderlinx/DHL 
DIDC2 - BAY B 
DIRFT South - Celtic Way 
CITY - Daventry 
Postcode: NN6 7GW 
COUNTRY - United Kingdom 
(Please replace XXXX-XXXX with your Borderlinx suite number) 

Please use this link to rate the response you received in this email: https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK122160148986X 

Rgds Subir