Subject: Re: Abandon Report - 25 Nov 2013
From: Deeksha Dadu <[email-masked]>
To: Amol Tyagi <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 26 Nov 2013 19:09:17 +0530 (IST)

as discussed, please find out at what time these chats got abandoned and accordingly deal with the agents who were logged in at that time.

we need to aim at O abandoned chats and an average 30-40 seconds of response time. the response time in all these is absolutely unacceptable. Please warn the agents and tell them that you would be monitoring this everyday. they better have a good explanation for the delayed response. 

whichever way you need to deal with this, please do it but we need to see improvement in these numbers. 

----- Original Message -----
From: "Amol Tyagi" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]>
Sent: Tuesday, November 26, 2013 5:49:46 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Abandon Report - 25 Nov 2013

Hi, 

Please find attached the Chat abandon report for 25th Nov 2013. 

Synopsis : 

Process Chats Served Chats Abandoned Avg. Wait time to be abandoned 

Borderlinx 304 3 00:03:45 

PKR (UK+India) 480 17 00:01:43 

EMCP(UK+India) 16 1 00:06:38 

FX-System 17 1 00:00:00 

Please suggest. 

Regards 

Amol Tyagi