Subject: Inboxdollars
From: M ramananda <[email-masked]>
To: admin <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sat, 9 Nov 2013 22:06:36 +0530 (IST)

Hello Sir, 

Here are the list of lacking area for Inboxdollars and where feedback arise from 

1. Confusion on how Survey Token works 
2. Survey error - when can we credit and when not to (important) 
3. Survey Disqualification rules 
4. Difference between spin & win and Billy's Spin & Win (important) 
5. Escalation procedure (when and when not to escalate) 
6. Where to escalate (Urgent/Accounting/Resolution Center) - Important 
7. Special Offers requirement and normal Offer (difference between them) 
8. Types of Surveys (Emailed survey & Onsite Survey) 
9. How to handle referral query 
10. Account related Query (cleaned, inactive, active and deleted) 
11. Paid Email related Query 
12. What are Paid Email Buckets stand for (important) 
13. Payment related Query (difference between Visa Payment & Check) 
14. Payment delivery time 
15. What is fee waiver promotion 
16. Difference between cash games and cash games promotion (Important). 
17. Know your knowledge base 
18. Check Blog on regular Basis for any updates 
19. Difference Between our 3 sister sites (Inboxdollars, sendearnings and Inboxpounds) 
20. How to enter Manual credits (important) 
21. How to handle W9 query 
22. How Visa Card can be reloaded 
23. How to credits Survey if the customer does not provide the survey details. 

Tha nks & Reg ards, 
MRSingh