Subject: FW: 29056201263820230404 -Complaint about bill
From: Crys_HBKSA <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 17 Apr 2023 21:44:58 +0000

Dear team ,
The customer’s invoice is in the system only in order mattress, but the customer says that he also requested a bedroom set, and the products are registered with him in the paper invoice, and he says that he visited you and you told him that there was really a mistake, and the rest of the products will be delivered after the eid, but so far there is no other invoice for the bedroom set, the customer He refuses to wait and asks for an urgent solution, please update us
order no:29056201263820230404
Regards,
afnan
________________________________
From: Kalyan Khadka [[email-masked]]
Sent: Monday, April 17, 2023 5:43 PM
To: Crys_HBKSA; Khil Basnet; AmirKhan; Hbmanager Jeddahpark; Hbjeddahpark MA; Hbjeddahpark Crm
Cc: Mujahid Abdul; Bratindra Mukherjee; arnel ferfas; HB.CCCKSA; Nada Hattar; Shamsheer Musthafa; [email-masked]
Subject: RE: 29056201263820230404 Delivery delay

@Crys_HBKSA<mailto:[email-masked]>- First of all you need to understand the customer issue clearly firts

just now confirmed with customer he confirmed that he already received the mattress yesterday

Customer says he has purchased bedroom but he did not received it.

We cannot find any bedroom under this invoice, also there is no another invoice under his mobile number

There is only mattress in this invoice and it has already delivered

In this situation, kindly direct customer to the respective store for further solution, store may billed as cash and carry

++@Hbmanager Jeddahpark<mailto:[email-masked]> @Hbjeddahpark MA<mailto:[email-masked]>@Hbjeddahpark Crm<mailto:[email-masked]>- Kindly call the customer and do the further needful

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]

Ext-2311 HDO

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com

-----Original Message-----
From: Crys_HBKSA <[email-masked]>
Sent: Monday, April 17, 2023 12:50 PM
To: Kalyan Khadka <[email-masked]>; Khil Basnet <[email-masked]>; AmirKhan <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; HB.CCCKSA <[email-masked]>; Nada Hattar <[email-masked]>; Shamsheer Musthafa <[email-masked]>; [email-masked]
Subject: RE: 29056201263820230404 Delivery delay

CAUTION: External email sender. Use care when clicking on links or opening attachments!

The customer contacted us regarding the delayed delivery. How (was) delivered?

Please check it out

________________________________________

From: Kalyan Khadka [[email-masked]]

Sent: Monday, April 17, 2023 12:36 PM

To: Crys_HBKSA; Khil Basnet; AmirKhan

Cc: Mujahid Abdul; Bratindra Mukherjee; arnel ferfas; HB.CCCKSA; Nada Hattar; Shamsheer Musthafa; [email-masked]<mailto:[email-masked]>

Subject: RE: 29056201263820230404 Delivery delay

The order has already delivered yesterday

How come none call customer?

-----Original Message-----

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>

Sent: Monday, April 17, 2023 12:05 PM

To: Khil Basnet <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>

Cc: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>

Subject: 29056201263820230404 Delivery delay

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

The delivery was supposed to happen yesterday but no one has contacted the customer yet order number:29056201263820230404 Customer Number:0590332211

slot: Morning

Please review and advise

Best Regards,

Rahaf

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com