Subject: New Reply Received - am not getting reset password link in my email
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 10:05:25 +0000

Hi Maram Said,  The customer has responded to the ticket.  am not getting reset password link in my email  Ticket comment <div dir="ltr">i tried in app and website, and email address is <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> country uae </div>
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<div>On Wed, Apr 19, 2023 at 1:33 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6093071</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6093071<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Maram Said : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Hasna,</div></div>
<div dir="ltr"><div dir="ltr">Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for the issue that you are facing however,  please provide us with the following details so that we can forward it for further assistance:<br><br>1. Screenshot Of The Issue(If Possible)<br>2. platform from which you tried to reset the password<br>3. Registered email address<br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.<br><br>We hope this helps and have a great day! Stay Safe!</div></div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093071