Subject: Note Added - [#6120899] 9427442903 - Late C&C
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 13:04:57 +0000 (UTC)

Hi ,    Vaishak Piriyarath added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6120899    Subject:  9427442903 - Late C&C   Requester: Mohamed Namaz    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team,</span></div>
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<span style="mso-fareast-language:EN-US">The Order: </span><b><span lang="EN-US">9427442903</span></b><span lang="EN-US"> cannot be shipped from the WH due to the unavailability of the SRN vehicles and can only be shipped once the vehicles
 are available.</span>
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<div class="MsoNormal"><b><span lang="EN-US">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span lang="EN-US">Bijan Paul.</span></b></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 19 April 2023 7:49 PM<br>
<b>To:</b> Adil Khan &lt;[email-masked]&gt;; Vaishak Piriyarath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6120899] - 9427442903 - Late C&amp;C</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6120899" rel="noreferrer">#6120899</a> raised by Mohamed Namaz (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi team, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Click &amp; Collect Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Delay</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Number:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">9427442903 </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date:</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Apr 18, 2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">29030</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Cx Placed</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">the order on (<b>Apr</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">18, 2023</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">and order still not ready at the store and even consignment is not ready. Kindly check and assist. </span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Nikhil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 19 Apr at 6:53 PM
<span class="separator">, Mohamed Namaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>،
 أنا هانا، بوت الدعم الخاص بك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:30 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">3</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:31 PM, 19th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1048" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your
 confirmation email.</span></div>
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<div></div>
</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:31 PM, 19th Apr</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">9427442903</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:31 PM, 19th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1046" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your email address.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:31 PM, 19th Apr</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1044" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, please now reply with single digit that corresponds to your question:</span></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. When will I get my Order?</span></div>
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<div></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Change the Delivery Date for my Order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Change my Delivery Address</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Update alternate phone number for delivery</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Question about Assembly of my furniture order</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6. Complaint about Delivery of my order</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">7. I have another question about Delivery of my order</span></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with a single digit. Example reply "1" to check the status of your order</span></div>
<div></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">7</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1042" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For non furniture items deliveries take 3-5 working days.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our delivery partner will call you before arriving for delivery</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1041" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For us to investigate your issue further, we would require more information from you</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1040" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please describe your question in 1 message. Please try to include as many details as possible in one message.</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:32 PM, 19th Apr</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">We have a click and collect order<br>
It’s been 2 days now we didn’t still get an update that it’s ready. Can we please have the order ready ASAP.</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:35 PM, 19th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1038" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:35 PM, 19th Apr</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:35 PM, 19th Apr</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1036" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:35 PM, 19th Apr</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1035" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:35 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:37 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:37 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I sincerely apologize for the inconveniences. Please note that we have escalated your complaint for Late C&amp;C to the Concerned team to check the issue and update as soon
 as possible. Once we receive any update from the relevant team, we will notify you through Email. It may take between
<b>24-48 hours</b> to get an update. We thank you for your patience and cooperation.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:44 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:44 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Can’t we get it any sooner</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:46 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">As a frequent customer we don’t appreciate this</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:48 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please be assured as we have already escalated this issue to our concerned team and they are closely working on this to fix it for you. Please allow us sometime so we
 can sort out the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:48 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:48 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohamed Namaz</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No that’s all</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:51 PM, 19th Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with Homebox</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:52 PM, 19th Apr</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/733836997972772" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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</blockquote>
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</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6120899:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
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