Subject: RE: Wrong commitment
From: crys_hb <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Amala Raj <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>, homebox alwahdama <[email-masked]>
Date: Thu, 20 Apr 2023 12:39:38 +0000

Dear team,

cx called us back , as he mentioned that he asked the security to sign 

please check and advice

Regards

Razan
________________________________________
From: Luma AbuSharekh
Sent: Thursday, April 20, 2023 3:19 PM
To: Amala Raj
Cc: HBUAE DELIVERY; crys_hb; HomeBox Customercare UAE; [email-masked]; homebox alwahdama
Subject: RE: Wrong commitment

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amala Raj [mailto:[email-masked]]
Sent: Thursday, April 20, 2023 3:11 PM
To: crys_hb; HomeBox Customercare UAE; [email-masked]; homebox alwahdama
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4832164

4/20/2023 4:09:53 PM

29063102969020230415

AKHIL JOSE

0503794787

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ramesh Narayanan

UAE

when team start fixing cx asked team to fix the item and went out still cx not yet came team, fix the item and waiting for cx sign , cx not answering calls as well kinldy check and inform sop

-

-

-

256212

20-Apr-2023

Regards
Redeemer Fernando
Associate
Landline: 04821 5925
Mobile: 052 210 1797

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