Subject: RE: 9424507730 Showroom Piece replacement URGNT
From: Anslem Misquitta <[email-masked]>
To: crys_hb <[email-masked]>, hblsmuae <[email-masked]>, Samer Aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>
Cc: Homebox Sharjahacc <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>, Rajnish Kumar <[email-masked]>, Homebox Sharjahma <[email-masked]>, Homebox Sharjahsm <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <
Date: Thu, 20 Apr 2023 09:50:03 +0000

Hi Team,

This is an online order for which store will not do a replacement directly.

Replacement only possible if item is in store inventory (good piece/good condition) which can be sent/transfer to WH and then it can be delivered to customer (Requires Store Confirmation).

However, if store has last piece, then there are high changes of the item to be damaged in transit while sending to WH (while unfixing, packing, loading and then delivery and fixing).

Bests option to give to customer incase item is out of stock/not available in the WH inventory (as per mentioned in CRM) :-

1. Raise pullout request so refund can be processed (if new invoice, then full refund) for the item (which WH does not have available/OOS in their inventory to fix the part or do a replacement).

2. Customer can then do a rebilling with store for the item which is available in the store if in good condition, for which store can give confirmation to customer once he is in the store.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

-----Original Message-----
From: Rajnish Kumar <[email-masked]>
Sent: Wednesday, April 19, 2023 6:25 PM
To: Homebox Sharjahma <[email-masked]>; crys_hb <[email-masked]>; Samer Aburamadan <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Homebox Sharjahacc <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Anslem Misquitta <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>
Subject: RE: 9424507730 Showroom Piece replacement URGNT

Dear Murtaza and Team,

As its online order please check and close customer complaint from your end.

Regards,

Rajnish

-----Original Message-----

From: Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>

Sent: Wednesday, 19 April 2023 6:21 PM

To: Rajnish Kumar <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Samer Aburamadan <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahsm <[email-masked]<mailto:[email-masked]>>

Cc: Homebox Sharjahacc <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>

Subject: 9424507730 Showroom Piece replacement URGNT

Dear Sir,

This is online invoice and furniture item we can not process refund, we can do new billing for showroom pcs.

Regards,

Jayesh

-----Original Message-----

From: Rajnish Kumar <[email-masked]<mailto:[email-masked]>>

Sent: Wednesday, 19 April 2023 6:03 PM

To: crys_hb <[email-masked]<mailto:[email-masked]>>; Samer Aburamadan <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahsm <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>

Cc: Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahacc <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>

Subject: RE: 9424507730 Showroom Piece replacement URGNT

Dear Jayesh/Jacque,

Please check and resolved.

Rajnish

-----Original Message-----

From: crys_hb <[email-masked]<mailto:[email-masked]>>

Sent: Wednesday, 19 April 2023 12:20 PM

To: Samer Aburamadan <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahsm <[email-masked]<mailto:[email-masked]>>; Rajnish Kumar <[email-masked]<mailto:[email-masked]>>

Cc: Homebox Sharjahma <[email-masked]<mailto:[email-masked]>>; Homebox Sharjahacc <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>

Subject: RE: 9424507730 Showroom Piece replacement URGNT

Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

please check customer will escalate the issue to DED if not receive a solution by today or tomorrow .

Regards,

Sanaa Hammad.

________________________________

From: Samer Aburamadan

Sent: Monday, April 17, 2023 1:45 PM

To: Homebox Sharjahsm

Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Nada Hattar; [email-masked]<mailto:[email-masked]>; crys_hb; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ali Mohamed; Ahmed Faraz

Subject: 9424507730 Showroom Piece replacement

Hi Team,

The customer faced an issue during delivery for order (9424507730), and the WH declared no stock for replacement ,

The customer refused the refund and mentioned he visited the branch and found the same item (161074419 Snowy Sliding Door Wardrobe - White)

as a showpiece collection,

Ref# 4814735 raised for the same Kindly check ad advice customer contact number & Name (Ahmad Shaban) (0552234788)

Best Regards,

Samer Aburamadan

Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]<mailto:[email-masked]%3cmailto:[email-masked]>>

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