Subject: RE: 9424507730 Showroom Piece replacement URGNT
From: Rajnish Kumar <[email-masked]>
To: Homebox Sharjahma <[email-masked]>, crys_hb <[email-masked]>, Samer Aburamadan <[email-masked]>, Homebox Sharjahsm <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: Homebox Sharjahacc <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Anslem Misquitta <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>
Date: Wed, 19 Apr 2023 14:24:32 +0000

Dear Murtaza and Team,

As its online order please check and close customer complaint from your end.

Regards,
Rajnish

-----Original Message-----
From: Homebox Sharjahma <[email-masked]>
Sent: Wednesday, 19 April 2023 6:21 PM
To: Rajnish Kumar <[email-masked]>; crys_hb <[email-masked]>; Samer Aburamadan <[email-masked]>; Homebox Sharjahsm <[email-masked]>
Cc: Homebox Sharjahacc <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Anslem Misquitta <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>
Subject: 9424507730 Showroom Piece replacement URGNT

Dear Sir,

This is online invoice and furniture item we can not process refund, we can do new billing for showroom pcs.

Regards,

Jayesh

-----Original Message-----
From: Rajnish Kumar <[email-masked]>
Sent: Wednesday, 19 April 2023 6:03 PM
To: crys_hb <[email-masked]>; Samer Aburamadan <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Homebox Sharjahma <[email-masked]>
Cc: Homebox Sharjahma <[email-masked]>; Homebox Sharjahacc <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Anslem Misquitta <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>
Subject: RE: 9424507730 Showroom Piece replacement URGNT

Dear Jayesh/Jacque,

Please check and resolved.

Rajnish

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Wednesday, 19 April 2023 12:20 PM
To: Samer Aburamadan <[email-masked]>; Homebox Sharjahsm <[email-masked]>; Rajnish Kumar <[email-masked]>
Cc: Homebox Sharjahma <[email-masked]>; Homebox Sharjahacc <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Anslem Misquitta <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>
Subject: RE: 9424507730 Showroom Piece replacement URGNT
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

please check customer will escalate the issue to DED if not receive a solution by today or tomorrow .

Regards,
Sanaa Hammad.

________________________________
From: Samer Aburamadan
Sent: Monday, April 17, 2023 1:45 PM
To: Homebox Sharjahsm
Cc: [email-masked]; [email-masked]; [email-masked]; Nada Hattar; [email-masked]; crys_hb; [email-masked]; [email-masked]; Ali Mohamed; Ahmed Faraz
Subject: 9424507730 Showroom Piece replacement

Hi Team,

The customer faced an issue during delivery for order (9424507730), and the WH declared no stock for replacement ,

The customer refused the refund and mentioned he visited the branch and found the same item (161074419 Snowy Sliding Door Wardrobe - White)

as a showpiece collection,

Ref# 4814735 raised for the same Kindly check ad advice customer contact number & Name (Ahmad Shaban) (0552234788)

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com