Subject: RE: Customer no answer / Sw/off
From: Harsha Lasantha <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Anton Dilshan <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, Amala Raj <[email-masked]>, Gopinath Janakiraman <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <[email-masked]>, Mangalanathan Muthandi <MANGALANATHAN
Date: Wed, 19 Apr 2023 09:20:40 +0000

Dear Team,
Please find the below CRM & do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4827962
4/19/2023 1:19:45 PM
29038101492720230414
AMZ-Paula flores
0543305488
CTD Exceptions
Operational - Logistic
Customer not available
Closed
Harsha
UAE
customer not available & requested to come after 7pm which is not possible. please check & do the needful.

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-

103152
19-Apr-2023

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Luma AbuSharekh <[email-masked]>
Sent: Wednesday, 19 April 2023 1:14 PM
To: Anton Dilshan <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>; Amala Raj <[email-masked]>; Gopinath Janakiraman <[email-masked]>; Harsha Lasantha <[email-masked]>; HB Shj Feeder WH <[email-masked]>; hbaxd feederwh <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; ImranKhan <[email-masked]>; Mangalanathan Muthandi <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murali Govindaraj <[email-masked]>; Soundar Rajan <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anton Dilshan [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 12:06 PM
To: crys_hb; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE
Cc: Abdul Hameed Rasheed; Amala Raj; Gopinath Janakiraman; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer no answer / Sw/off

Dear Team,

Please find the below CRM and try to contact the Customer
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4827879
4/19/2023 1:05:23 PM
29038101492720230414
AMZ-Paula flores
0543305488
CTD Exceptions
Other - CTD Exception
Customer no answer / Sw/off
Closed
Anton Dilshan
UAE
Cx not answer the call, plz try to contact and let us know the Status.

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-
-

24595
19-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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