Subject: Ticket Assigned - Conversation with Ahmed Hussaini
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 13:20:48 +0000

Hi Nikhil Tiwari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Hussaini Ahmed Hussaini                    Hi           04:43 PM, 05th Apr                   Hannah UAE HB                    Hello, welcome to HomeBox!?  I am Hannah, your support Bot.  مرحبا، شكراً للتواصل مع هوم بوكس! ?، أنا هانا، بوت الدعم الخاص بك            04:43 PM, 05th Apr                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:43 PM, 05th Apr                     Ahmed Hussaini                    1           04:44 PM, 05th Apr                   Hannah UAE HB                   ✍️ Please enter your name           04:44 PM, 05th Apr                     Ahmed Hussaini                    Ahmed Hussaini           04:44 PM, 05th Apr                   Hannah UAE HB                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option.   Example Please reply only "3" to check order or delivery status.   At anytime during the conversation if you wish to come back to main menu, please reply "/0".            04:44 PM, 05th Apr                     Ahmed Hussaini                    3           04:44 PM, 05th Apr                   Hannah UAE HB                    Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.   If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678            04:44 PM, 05th Apr                     Ahmed Hussaini                    9422824222           04:46 PM, 05th Apr                   Hannah UAE HB                   Please share with us your email address.           04:46 PM, 05th Apr                     Ahmed Hussaini                    [email-masked]           04:46 PM, 05th Apr                   Hannah UAE HB                    Thank you, please now reply with single digit that corresponds to your question:   1. When will I get my Order?  2. Change the Delivery Date for my Order  3. Change my Delivery Address  4. Update alternate phone number for delivery  5. Question about Assembly of my furniture order  6. Complaint about Delivery of my order  7. I have another question about Delivery of my order   Please only reply with a single digit. Example reply "1" to check the status of your order            04:46 PM, 05th Apr                     Ahmed Hussaini                    1           04:46 PM, 05th Apr                   Hannah UAE HB                    If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.   For non furniture items deliveries take 3-5 working days.   Our delivery partner will call you before arriving for delivery            04:46 PM, 05th Apr                   Hannah UAE HB                   For us to investigate your issue further, we would require more information from you           04:46 PM, 05th Apr                   Hannah UAE HB                   Please describe your question in 1 message. Please try to include as many details as possible in one message.           04:46 PM, 05th Apr                     Ahmed Hussaini                    I have updated my phone number on website account profile but it is not updated on my delivery status. The delivery is suppose to be today 5 April but I have not received any update on what time the deliver will be done.           04:48 PM, 05th Apr                   Hannah UAE HB                   Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.           04:48 PM, 05th Apr                     Ahmed Hussaini                    1           04:49 PM, 05th Apr                   Hannah UAE HB                   Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.           04:49 PM, 05th Apr                   Hannah UAE HB                   Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.           04:49 PM, 05th Apr                   Nikhil                   Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.           04:49 PM, 05th Apr                   Nikhil                   Please confirm you correct contact number so we can assist for further.           04:51 PM, 05th Apr                     Ahmed Hussaini                    0562911149           04:52 PM, 05th Apr                     Ahmed Hussaini                    Old number that was on my profile was 0568711191           04:52 PM, 05th Apr                   Nikhil                   As we checked with team, they have tried to contact on customer number but call was unanswered.           04:57 PM, 05th Apr                   Nikhil                   And also note that delivery has been re-scheduled for the same.           04:58 PM, 05th Apr                     Ahmed Hussaini                    That’s what am saying I have updated the number on your site my profile           04:58 PM, 05th Apr                     Ahmed Hussaini                    Rescheduled for today ?           04:58 PM, 05th Apr                   Nikhil                   Please allow me a moment to check this for you.           04:59 PM, 05th Apr                     Ahmed Hussaini                    Can you also update my number with the delivery team           04:59 PM, 05th Apr                   Nikhil                   Nearest date available for re-schedule is 12/04/2023. Please confirm for the same so we can assist for the same.           05:02 PM, 05th Apr                     Ahmed Hussaini                    That’s too far away           05:02 PM, 05th Apr                   Nikhil                   We have raised a request for update this number - 0562911149.           05:02 PM, 05th Apr                     Ahmed Hussaini                    I am leaving for home country on 8th this month           05:03 PM, 05th Apr                   Nikhil                   I do apologies for this situation. However 12 April is nearest date available for re-schedule.           05:03 PM, 05th Apr                     Ahmed Hussaini                    But I am not available           05:04 PM, 05th Apr                     Ahmed Hussaini                    It’s not my fault that your website did not update my number on your system           05:04 PM, 05th Apr                     Ahmed Hussaini                    For rescheduling I didn’t even receive an email if the phone number was not available           05:05 PM, 05th Apr                   Nikhil                   I do apologies for inconvenience caused. However 12 April is nearest date available as all furniture orders are pre-schedule and all the earlier dates are already booked.           05:05 PM, 05th Apr                     Ahmed Hussaini                    I am not available on 12           05:07 PM, 05th Apr                     Ahmed Hussaini                    I am flying on 8th           05:07 PM, 05th Apr                     Ahmed Hussaini                    Can I have the name and number of the customer serhh vo ice manager so I can talk to him on this           05:08 PM, 05th Apr                   Nikhil                   If you would like to talk to an agent, you may contact us on our phone number : 800-HOMEBOX (800-4663269)‎           05:08 PM, 05th Apr                   Nikhil                   Is there anything else I can assist you with today?           05:09 PM, 05th Apr                     Ahmed Hussaini                    I don’t want an agent           05:09 PM, 05th Apr                     Ahmed Hussaini                    I need a manager           05:09 PM, 05th Apr                     Ahmed Hussaini                    I am already talking to you as an agent           05:09 PM, 05th Apr                     Ahmed Hussaini                    Yes you are not helping or Assisting           05:10 PM, 05th Apr                   Nikhil                   I do apologise for this situation. However we don't have a call back service.           05:10 PM, 05th Apr                   Nikhil                   However we can escalate for the same to the team and once we will get any update from them you will be update on the email.           05:11 PM, 05th Apr                     Ahmed Hussaini                    Yes I need that  I will wait for an update because if it can’t be managed I would have to cancel the purchase           05:12 PM, 05th Apr                   Nikhil                   Please contact us after 24 hour so we can check and update for the same as soon as possible.           05:14 PM, 05th Apr                   Nikhil                   Is there anything else I can assist you with today?           05:14 PM, 05th Apr                     Ahmed Hussaini                    No this was not helpful           05:15 PM, 05th Apr                   Nikhil                   I understand your frustration, please accept our sincere apologies for this inconvenience.           05:16 PM, 05th Apr                   Nikhil                   It was a pleasure to assist you. Thank you for shopping with Homebox  Have a wonderful day.           05:20 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996387