Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 18:05:04 +0000 (UTC)

Hi Nikhil Tiwari,  The customer has responded to the ticket.  Returns  Ticket comment <div>I beleieve you have problem with your application i send arequest on the same day but i received  a reply on the nextday then they even ask the order no. Don't  know how they cannot able to check though  i send the request frombthe app</div>
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<div>Hope you can do something on this matter,  i will not ask for a refund you can issue a credit note.</div>
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<div>Thanks<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, 17 Apr 2023 at 21:20, Aiko Taganna</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1280912568"><div>Hi Good evening, <div><br></div>
<div>Yes, i understand  but  my main reason why i wantvto return this is my dwlivery was late i expected mg delivery between 2pm to 4pm and they did not show up i told them to cancel my order  i did it on the app but i dont know why they still proceed to deliver it .. they came after 8pm <br><br><div id="yiv1280912568ymail_android_signature"><a rel="noreferrer" id="yiv1280912568ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv1280912568yqt88672" class="yiv1280912568yqt5561905907"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Mon, 17 Apr 2023 at 19:44, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1280912568"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Aiko,<br><span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none">​</span>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">Kindly note that as we can check you placed the order for (iMagna Lux Twin Foam and Bonnell Spring Mattress - 120x200x22 cm) and same was delivered on 15th April and we do not provide return policy in such case. </div>
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<div dir="ltr">We do, however, provide warranty and maintenance services on all furniture items. <br>
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<div dir="ltr">Feel free to contact us, if any further assistance required.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Homebox Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6085931