Subject: Ticket Assigned - Conversation with Yara moustafa
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 16:17:43 +0000

Hi Nikhil Tiwari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yara moustafa Yara moustafa                    I haven't gotten any updates, and no one came till now to deliver the bed           07:16 PM, 03rd Apr                   Hannah UAE HB                    Hello, welcome to HomeBox!?  I am Hannah, your support Bot.  مرحبا، شكراً للتواصل مع هوم بوكس! ?، أنا هانا، بوت الدعم الخاص بك            07:16 PM, 03rd Apr                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:16 PM, 03rd Apr                     Yara moustafa                    English           07:16 PM, 03rd Apr                   Hannah UAE HB                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           07:16 PM, 03rd Apr                   Hannah UAE HB                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:16 PM, 03rd Apr                     Yara moustafa                    1           07:16 PM, 03rd Apr                   Hannah UAE HB                   ✍️ Please enter your name           07:16 PM, 03rd Apr                     Yara moustafa                    Yara moustafa           07:16 PM, 03rd Apr                   Hannah UAE HB                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option.   Example Please reply only "3" to check order or delivery status.   At anytime during the conversation if you wish to come back to main menu, please reply "/0".            07:16 PM, 03rd Apr                     Yara moustafa                    3           07:17 PM, 03rd Apr                   Hannah UAE HB                    Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.   If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678            07:17 PM, 03rd Apr                     Yara moustafa                    9423497539           07:17 PM, 03rd Apr                   Hannah UAE HB                   Please share with us your email address.           07:17 PM, 03rd Apr                     Yara moustafa                    [email-masked]           07:17 PM, 03rd Apr                   Hannah UAE HB                    Thank you, please now reply with single digit that corresponds to your question:   1. When will I get my Order?  2. Change the Delivery Date for my Order  3. Change my Delivery Address  4. Update alternate phone number for delivery  5. Question about Assembly of my furniture order  6. Complaint about Delivery of my order  7. I have another question about Delivery of my order   Please only reply with a single digit. Example reply "1" to check the status of your order            07:17 PM, 03rd Apr                     Yara moustafa                    1           07:18 PM, 03rd Apr                   Hannah UAE HB                    If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.   For non furniture items deliveries take 3-5 working days.   Our delivery partner will call you before arriving for delivery            07:18 PM, 03rd Apr                   Hannah UAE HB                   For us to investigate your issue further, we would require more information from you           07:18 PM, 03rd Apr                   Hannah UAE HB                   Please describe your question in 1 message. Please try to include as many details as possible in one message.           07:18 PM, 03rd Apr                     Yara moustafa                    I haven't gotten any updates, and no one came till now to deliver the bed           07:18 PM, 03rd Apr                   Hannah UAE HB                   Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.           07:18 PM, 03rd Apr                     Yara moustafa                    1           07:18 PM, 03rd Apr                   Hannah UAE HB                   Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.           07:18 PM, 03rd Apr                   Hannah UAE HB                   Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.           07:18 PM, 03rd Apr                   Nikhil                   Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.           07:18 PM, 03rd Apr                     Yara moustafa                    Ok           07:18 PM, 03rd Apr                   Nikhil                   Thank you for sharing the details. Please allow me a moment to check this for you.           07:24 PM, 03rd Apr                   Nikhil                   I see that your furniture order: {{9423497539}} has been scheduled and will be delivered on {{03-Apr-2023 Slot3(18:00-20:00)}}           07:35 PM, 03rd Apr                   Nikhil                   Is there anything else I can assist you with today?           07:35 PM, 03rd Apr                     Yara moustafa                    It's already 19:35 are yoy sure they will deliver and assemble today?           07:35 PM, 03rd Apr                     Yara moustafa                    It's very important that it's today that's why i'm following up           07:36 PM, 03rd Apr                   Nikhil                   Please allow me a moment to check with team so i can assist further.           07:36 PM, 03rd Apr                   Nikhil                   Please allow me a moment to check this for you.           07:50 PM, 03rd Apr                     Yara moustafa                    Still waiting           07:51 PM, 03rd Apr                   Nikhil                   I sincerely apologize for the inconveniences. Please note that we have escalated your complaint for (late delivery) to the (delivery team) to check the issue and update as soon as possible. Once we receive any update from the relevant team, we will notify you through Email.           07:57 PM, 03rd Apr                   Nikhil                   Is there anything else I can assist you with today?           07:57 PM, 03rd Apr                     Yara moustafa                    Then i want a refund for the extra 150 i paid for priority delivery... i dont see why i paid extra to recieve the order today and got nothing           08:02 PM, 03rd Apr                     Yara moustafa                    And awaiting confirmation i'll get the bed tomorrow morning because obviously i'm not getting it today           08:02 PM, 03rd Apr                   Nikhil                   Please contact us after 24 hours so we can re-schedule the delivery date.           08:07 PM, 03rd Apr                   Nikhil                   Is there anything else I can assist you with today?           08:08 PM, 03rd Apr                     Yara moustafa                    You are the ones late with the delivery.. you didnt deliver today, then you handle this issue and deliver it tomorrow.. i'm not waiting 24 hours to reschedule.. what is this!           08:09 PM, 03rd Apr                   Nikhil                   We need to check with the team for the same and will update you for the same on email.           08:11 PM, 03rd Apr                   Nikhil                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:16 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980647